Mandy has been a volunteer with Community Money for about 1 year. She works in a North London restaurant. After a training period shadowing experienced volunteer advisers, she took on her first client in December of last year. The client was entitled to council tax exemption as a student. The council did not update its records and demanded more than £1000 in overdue council tax - threatening court action to collect the sum, creating a lot of anxiety for the client.
After months of correspondence and telephone calls the council agreed it made a mistake, updated its record, and it turned out the client was even entitled to a £50 credit. The client was ecstatic and Mandy celebrated her first client success. "It comes down to being persistent", she says. "And doing your research."
Our volunteer advisers help clients with money and debt issues, big and small, every week across our 3 London locations. For our locations please see the map on our Advice page.
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